System Slowdown
Incident Report for Neon Fundraise
This incident has been resolved.
Posted Jul 04, 2024 - 10:25 PDT
Slowdown has cleared, the system has been operating smoothly for a few hours.
Posted Jul 03, 2024 - 19:35 PDT
Previous identification turned out to be incorrect. Team is still investigating.
Posted Jul 03, 2024 - 10:13 PDT
A fix has been implemented and we are monitoring the results.
Posted Jul 03, 2024 - 09:36 PDT
We are seeing another system slowdown, related to previous ones we’ve been seeing. We’re actively working to clear up queues and queries to free up load.
Posted Jul 03, 2024 - 07:15 PDT
This incident affected: Integrations (Sprocket API, Salesforce), Fundraising (Donations, Registrations, Recurring Plans Processing, Emails (SMTP), Emails (API v3)), Payments (Rallybound Payment Service, Stripe, WePay), and Administration (Management interfaces, Site Builder, Reporting, Automation).