All Systems Operational

About This Site

Welcome to Neon Fundraise's status page. This is a centralized place to receive updates on our platform along with the status of our third-party connections.

Fundraising Operational
Donations Operational
Registrations Operational
Recurring Plans Processing Operational
Emails (SMTP) ? Operational
Emails (API v3) ? Operational
Payments Operational
Rallybound Payment Service Operational
Neon Pay Operational
1stPay Operational
Authorize.Net status.authorize.net Operational
Azul Operational
Credomatic Operational
iATS Operational
Moneris moneris.com/en/ServiceStatus Operational
PayPal paypal-notify.com Operational
PayPal Payflow paypal-notify.com Operational
PayPal Payments Pro paypal-notify.com Operational
Stripe Operational
USAePay status.usaepay.com Operational
Vantiv / Litle Operational
WePay Operational
Administration Operational
Management interfaces Operational
Site Builder Operational
Reporting Operational
Automation Operational
Integrations Operational
Sprocket API Operational
Endurance Challenges Strava Integration Operational
ClearView Operational
Salesforce Operational
Neon CRM Operational
Amply Operational
Facebook ? Operational
Systems Operational
DNS status.aws.amazon.com ? Operational
CDN status.aws.amazon.com ? Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Product Release Jul 15, 2024 21:00 - Jul 16, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on May 24, 2024 - 16:15 PDT
Scheduled Product Release Jul 31, 2024 21:00 - Aug 1, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on May 24, 2024 - 16:16 PDT
Scheduled Product Release Aug 14, 2024 21:00 - Aug 15, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on May 24, 2024 - 16:17 PDT
Scheduled Product Release Aug 28, 2024 21:00 - Aug 29, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on May 24, 2024 - 16:17 PDT
Scheduled Product Release Sep 11, 2024 21:00 - Sep 12, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on May 24, 2024 - 16:18 PDT
Scheduled Product Release Sep 25, 2024 21:00 - Sep 26, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on May 24, 2024 - 16:19 PDT
Past Incidents
Jul 15, 2024

No incidents reported today.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 04:49 PDT
Verifying - Verification is currently underway for the maintenance items.
Jul 9, 04:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:24 PDT
Scheduled - We are releasing on 7/8 to fix an issue with the API released last week. Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements.
Jul 8, 09:46 PDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024
Resolved - This incident has been resolved.
Jul 4, 10:25 PDT
Monitoring - Slowdown has cleared, the system has been operating smoothly for a few hours.
Jul 3, 19:35 PDT
Investigating - Previous identification turned out to be incorrect. Team is still investigating.
Jul 3, 10:13 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 09:36 PDT
Identified - We are seeing another system slowdown, related to previous ones we’ve been seeing. We’re actively working to clear up queues and queries to free up load.
Jul 3, 07:15 PDT
Jul 3, 2024
Jul 2, 2024
Completed - The scheduled maintenance has been completed.
Jul 2, 23:22 PDT
Verifying - Verification is currently underway for the maintenance items.
Jul 2, 22:42 PDT
In progress - Scheduled maintenance has started one day early to avoid an update prior to 4th of July holiday.
Jul 2, 22:07 PDT
Scheduled - Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
May 24, 16:14 PDT
Resolved - This incident has been resolved. We will be releasing updates tonight that should prevent such incidents from recurring.
Jul 2, 13:01 PDT
Identified - We are seeing another system slowdown, related to previous ones we’ve been seeing. We’re actively working to clear up queues and queries to free up load.
Jul 2, 10:50 PDT
Jul 1, 2024

No incidents reported.