All Systems Operational

About This Site

Welcome to Neon Fundraise's status page. This is a centralized place to receive updates on our platform along with the status of our third-party connections.

Fundraising Operational
Donations Operational
Registrations Operational
Recurring Plans Processing Operational
Emails (SMTP) ? Operational
Emails (API v3) ? Operational
Payments Operational
Rallybound Payment Service Operational
Neon Pay Operational
1stPay Operational
Authorize.Net status.authorize.net Operational
Azul Operational
Credomatic Operational
iATS Operational
Moneris moneris.com/en/ServiceStatus Operational
PayPal paypal-notify.com Operational
PayPal Payflow paypal-notify.com Operational
PayPal Payments Pro paypal-notify.com Operational
Stripe Operational
USAePay status.usaepay.com Operational
Vantiv / Litle Operational
WePay Operational
Administration Operational
Management interfaces Operational
Site Builder Operational
Reporting Operational
Automation Operational
Integrations Operational
Sprocket API Operational
Endurance Challenges Strava Integration Operational
ClearView Operational
Salesforce Operational
Neon CRM Operational
Amply Operational
Systems Operational
DNS status.aws.amazon.com ? Operational
CDN status.aws.amazon.com ? Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Product Release Dec 6, 2023 21:00 - Dec 7, 2023 03:00 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Aug 24, 2023 - 13:12 PDT
Scheduled Product Release Dec 20, 2023 21:00 - Dec 21, 2023 03:00 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Aug 24, 2023 - 13:13 PDT
Scheduled Product Release Jan 3, 2024 21:00 - Jan 4, 2024 03:00 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Nov 22, 2023 - 18:26 PST
Scheduled Product Release Jan 17, 2024 21:00 - Jan 18, 2024 03:00 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Nov 22, 2023 - 18:26 PST
Scheduled Product Release Jan 31, 2024 21:00 - Feb 1, 2024 03:00 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Nov 22, 2023 - 18:27 PST
Scheduled Product Release Feb 14, 2024 21:00 - Feb 15, 2024 03:00 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Nov 22, 2023 - 18:27 PST
Scheduled Product Release Feb 28, 2024 21:00 - Feb 29, 2024 03:00 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Nov 22, 2023 - 18:28 PST
Scheduled Product Release Mar 13, 2024 21:00 - Mar 14, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Nov 22, 2023 - 18:28 PST
Scheduled Product Release Mar 27, 2024 21:00 - Mar 28, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Nov 22, 2023 - 18:29 PST
Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023
Scheduled Product Release
Completed - The scheduled maintenance has been completed.
Nov 29, 21:57 PST
Verifying - Verification is currently underway for the maintenance items.
Nov 29, 21:26 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 21:00 PST
Scheduled - Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Aug 24, 13:11 PDT
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Degraded performance on Registrants grid
Resolved - We deployed some slight changes to the grid that has resolved the issue.
Nov 21, 10:15 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 06:36 PST
Investigating - This morning at around 7:20am Pacific, we received alerts that the Registrants grid (in the Admin, under People) was failing to load. After some research, we identified that the issue occurs specifically when sorting the grid ascending by Last Name, and that being the default sort configuration, it was failing for every load.

As such, at 12:00pm Pacific, we deployed a hotfix that changes the default sort configuration to registration date, with newest first. That way, the grid doesn't fail every time it is loaded. Still, if an administrator manually changes the sort to Last Name ascending, the grid will fail in that instance.

We are still investigating the root cause of the issue and will post an update when we have a fix.
Nov 20, 14:45 PST
Nov 20, 2023
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

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