All Systems Operational

About This Site

Welcome to Neon Fundraise's status page. This is a centralized place to receive updates on our platform along with the status of our third-party connections.

Fundraising Operational
Donations Operational
Registrations Operational
Recurring Plans Processing Operational
Emails (SMTP) ? Operational
Emails (API v3) ? Operational
Payments Operational
Rallybound Payment Service Operational
Neon Pay Operational
1stPay Operational
Authorize.Net status.authorize.net Operational
Azul Operational
Credomatic Operational
iATS Operational
Moneris moneris.com/en/ServiceStatus Operational
PayPal paypal-notify.com Operational
PayPal Payflow paypal-notify.com Operational
PayPal Payments Pro paypal-notify.com Operational
Stripe Operational
USAePay status.usaepay.com Operational
Vantiv / Litle Operational
WePay Operational
Administration Operational
Management interfaces Operational
Site Builder Operational
Reporting Operational
Automation Operational
Integrations Operational
Sprocket API Operational
Endurance Challenges Strava Integration Operational
ClearView Operational
Salesforce Operational
Neon CRM Operational
Amply Operational
Facebook ? Operational
Systems Operational
DNS status.aws.amazon.com ? Operational
CDN status.aws.amazon.com ? Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Product Release May 8, 2024 21:00 - May 9, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Feb 22, 2024 - 15:07 PST
Scheduled Product Release May 22, 2024 21:00 - May 23, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Feb 22, 2024 - 15:08 PST
Scheduled Product Release Jun 5, 2024 21:00 - Jun 6, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Feb 22, 2024 - 15:09 PST
Scheduled Product Release Jun 19, 2024 21:00 - Jun 20, 2024 03:00 PDT
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Posted on Feb 22, 2024 - 15:11 PST
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Scheduled Product Release
Completed - The scheduled maintenance has been completed.
Apr 11, 00:19 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 11, 00:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:40 PDT
Scheduled - Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Feb 22, 15:03 PST
Apr 10, 2024
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Migration from Azure to AWS
Completed - The scheduled maintenance has been completed.
Apr 4, 00:17 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 3, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 19:59 PDT
Scheduled - We will be migrating Neon Fundraise from being hosted on Microsoft Azure to Amazon Web Services (AWS) at 9:00 PM Eastern Time on March 20, 2024. The migration window is scheduled for approximately 6 hours. During this time, Neon Fundraise will experience downtime. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the platform for you.

Following this migration, you’ll benefit from:

* Enhanced Performance and Scalability: AWS offers a highly scalable infrastructure with advanced performance capabilities. This migration will allow Neon Fundraise to better accommodate increasing demands and ensure smooth performance even during peak usage times.

* Improved Reliability and Availability: AWS provides a robust and reliable infrastructure with multiple availability zones and data centers across the globe. This redundancy enhances the availability of Neon Fundraise’s services and reduces the risk of downtime due to hardware failures or maintenance activities.

* Advanced Security Features: AWS offers a wide range of security features and compliance certifications, enabling us to strengthen Neon Fundraise’s security and better protect your data.

* Cost Efficiency: By leveraging AWS's flexible pricing model and optimization tools, we aim to optimize our infrastructure costs and, in turn, provide more cost-effective services to you, our client.

* Access to Innovative Technologies: AWS continually introduces new services and features that enable us to innovate and deliver new functionalities to you more efficiently.

We are committed to ensuring a smooth transition process with minimal disruption to your organization. Our team will be closely monitoring the migration process to promptly address any issues.
Mar 1, 09:56 PST
← Incident History Powered by Atlassian Statuspage