Welcome to Neon Fundraise's status page. This is a centralized place to receive updates on our platform along with the status of our third-party connections.
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes. Posted on
Feb 22, 2024 - 15:08 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes. Posted on
Feb 22, 2024 - 15:09 PST
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes. Posted on
Feb 22, 2024 - 15:11 PST
Resolved -
The incident has been resolved. Sites are now loading correctly. Root cause: the CDN server was configured to use an older SSL certificate that expired today (5/19). We have since updated the server to use our more current certificate. With our recent move to AWS, we were now able to configure certificates to auto-renew, ensuring this issue does not happen again.
May 19, 12:05 PDT
Monitoring -
We have implemented a fix. Sites should be back up. Monitoring currently.
May 19, 11:41 PDT
Update -
We are continuing to work on a fix for this issue.
May 19, 11:36 PDT
Identified -
We have identified the issue and are working to fix.
May 19, 11:36 PDT
Completed -
The scheduled maintenance has been completed.
May 8, 23:04 PDT
Verifying -
Verification is currently underway for the maintenance items.
May 8, 21:31 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT
Scheduled -
Total maintenance time is typically 15-45 minutes. We may start at anytime during the indicated window. We don't anticipate any downtime, but customers sites may be briefly unavailable as we release new product features & enhancements. View release notes here: https://support.neonone.com/hc/en-us/sections/4417418162189-Release-Notes.
Feb 22, 15:07 PST